FranConnect announces the acquisition of World Manager

The acquisition provides advanced learning management, ownership and employee engagement offerings to franchise, retail and multi-location businesses and expands FranConnect’s customer base to 1,500 brands worldwide

HERNDON, Va., August 30, 2022 /PRNewswire/ — FranConnect, the leading provider of franchise management solutions designed to increase franchise sales, operations and marketing success, today announced that it has acquired World Manager, a global provider of learning management and frontline employee retention solutions for multi-jurisdictional organizations locations. This acquisition marks a significant milestone for FranConnect in creating the industry’s only platform that helps franchise brands and multi-location businesses manage growth and operational success end-to-end from the brand to ownership groups and frontline employees. With this acquisition, FranConnect’s customer base approaches nearly 1,500 brands and multi-location companies worldwide, reaching over 350,000 locations and franchises.

The addition of World Manager to the FranConnect platform extends FranConnect’s industry-leading franchise management solution with complementary, enterprise-wide learning management and content creation capabilities. World Manager provides multi-location companies with a way to develop and deliver highly customized branded content to support the training of frontline workers for improved onboarding and engagement, and allows brands to monitor the success of engagement at the entity level. Operations teams are able to conduct and monitor best practice training, access up-to-the-minute data, employee training results, performance appraisals and satisfaction surveys with benchmark reports. World Manager customers include some of the largest multi-location retail, restaurant and hospitality brands including Forever 21, Nike, Billabong, Domino’s, Long John Silver’s, Walk-On’s Sports Bistreaux, Nando’s, Glory Jeans Coffee and Ben & Jerry’s.

“We are very excited to welcome World Manager’s world-class family of brands and employees to the FranConnect community,” said Gabby Wong, CEO of FranConnect. “World Manager’s learning management and engagement platform adds a highly strategic capability to FranConnect’s operational solutions, expanding our reach from managing the relationship between the brand and the franchisee to supporting the needs of multi-site owner groups and their employees . We can now end-end visibility of growth and performance drivers for all types of multi-site businesses.”

Established in 2005 with offices in Australia, Canada, Colombiaand United States, World Manager’s solutions are used by over 500 brands and companies with multiple locations in 60 countries. Their customers span the technology, restaurant, retail, finance and service industries and include over 50 employees worldwide. All staff and offices will now be part of FranConnect’s global footprint.

“I founded World Manager 17 years ago with the idea that companies of all sizes should have the best tools and software to empower and connect with frontline workers. Early in my career as a corporate trainer in the restaurant industry, I saw firsthand the impact of successful training on frontline employee engagement and business growth. It has been an honor to work with the global leadership team at World Manager to create one of the best employee training and communication platforms for multi-site companies in the world. The power of this acquisition will enable our combined businesses to provide the most robust tools in the market and drive faster scaling and growth for our customers,” said Gary ValkenburgFounder and CEO of World Manager.

To learn more about FranConnect solutions, schedule an introductory meeting here.

About FranConnect

FranConnect is the leading provider of franchise management software. For 20 years, the FranConnect platform has served as the sales, operations and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 fastest growing franchises rely on FranConnect to drive growth, improve profitability and optimize operational performance. FranConnect’s clients range in size, growth stage and industry, and are growing on average 44% faster than the broader franchising market. FranConnect is backed by private equity investor Serent Capital and is headquartered in Herdon, Vawith branches worldwide Australia, India, Colombia and Canada. For more information on FranConnect, see

Lorena Garcia
[email protected]

SOURCE FranConnect

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