IDC Announces Malaysia Winners of the Future Enterprise Awards 2022

AirAsia, Lotus’s Stores (Malaysia) Sdn Bhd, among other organizations recognized for their exceptional digital innovations and leadership.

KUALA LUMPUR, October 5, 2022 – IDC Malaysia announced today petronas is winner of Best in Future of Digital Innovation and Best in Future of Intelligence of the Future Enterprise Awards (FEA) 2022 Malaysia. Standard Chartered Bank was also recognized as Best in Future of Industry Ecosystem and Best in Future of Trust.

“Although the past few years have been extremely difficult times for the ASEAN region, it is very encouraging to see companies moving ahead with their digital transformation (DX) initiatives. The digital economy is on every ASEAN government’s lips, and IDC is seeing the validation of many organizations that started DX initiatives early and are now benefiting from this shift. This is a catalyst for many other organizations to follow suit. Cloud, artificial intelligence (AI), cybersecurity and IoT solutions remain the top investment areas for ASEAN companies as they embark on a new stage in their digitalization journey,” said Sudev Bangah, ASEAN Managing Director at IDC.

Now in its sixth year, the Future Enterprise Awards continue to recognize the technology-enabled resilience of organizations in meeting the challenges and disruptions of a fast-paced and increasingly digital world. To join petronas and Standard Chartered Bank are AirAsia and Lotus’s Stores (Malaysia) Sdn Bhd.

These organizations asserted their leadership in a digital-first world and distinguished themselves from 1,071 entries received from 707 unique end-user organizations across the Asia-Pacific region. They were selected to differentiate themselves from the rest in Malaysia after demonstrating exceptional planning and execution of DX initiatives according to IDC’s Future Enterprise benchmark categories as shown in the summary below:

Centralized customer management platform through Lotus Stores (Malaysia) Sdn Bhd | Best in Future of Customer Experience

To effectively meet customer needs, Lotus has introduced a centralized customer management platform that enables integrated services via phone, email and web feedback form while maintaining confidentiality. This transformation enables Lotus to create better collaboration across businesses, increase personalized customer engagement, employee innovation and productivity, and derive accurate insights from the data collected to enable business growth and success. As a result, their customer service center (call center) increased the rate of calls made and answered from 96.8% in February 2022 to 99.3% in June 2022.

Building the leading AirAsia Super App in ASEAN through AirAsia | Best in Future of Digital Infrastructure

Capital A has driven its enterprise-wide digital transformation and accelerated its ambitions of building the leading AirAsia Super App in ASEAN by working with technology providers to enhance their digital infrastructure. The strategic collaboration has yielded tangible results: increased revenue by offering hyper-personalized offers at optimized prices to its 51 million customer base; improved customer experience and loyalty with increased customer retention; Optimized costs and increased productivity by centralizing corporate communications and work collaboration tools on a single platform, resulting in significant cost savings and increased employee productivity; and talent development with an agile culture of “think big, start small and fail fast” mindset.

Leverage tacit knowledge with artificial intelligence to achieve breakthrough performance through petronas | Best in Future of Digital Innovation

Starting up a liquefied natural gas (LNG) plant is a demanding process that requires simultaneous control and monitoring of different units. To achieve a consistent and optimized plant start-up, artificial intelligence was used to capture the invaluable implicit knowledge of experienced operators and generate insights from 3.4 billion data points from 1862 sensors. The result is an AI-driven live advisory that gives operators real-time control cues during plant start-up.

The live consultation was used for ten start-ups in the PETRONAS LNG Complex. Total ramp-up time has been reduced by 44%, resulting in $16 million worth of production opportunities, yielding an impressive 35% return on investment in just 15 months. In addition, the shorter start-up time results in 17% lower CO2 emissions, contributing to the company’s sustainability agenda.

Project Triangle – Migration from SCStar to Alliance Messaging Hub (SWIFT AMH) through Standard Chartered Bank | Best in Future of Industry Ecosystems

Project Triangle brings new gateway functionality for the bank to interact with SWIFT and local clearing networks. Project Triangle replaces the existing SCSTAR application with Alliance Messaging Hub, the new messaging gateway. Project Triangle is active in 44 markets as of June 2022. The company saw a 52% cost reduction by eliminating vendor lock-in and eliminating obsolescence.

PETRONAS Digital Twin: connecting the dots through petronas | Best in Future of Intelligence

The Enterprise Optimization Center (EOC) aims to provide a virtual and connected “digital twin” of all integrated operations. The first phase of EOC’s “Unified Experience” aims to address the pain point of how to provide end-to-end visibility of key business data and insights to enable value-based decision making. EOC followed an agile development approach, involving 25 cross-company value chain SMEs and more than 30 engineering, digital and partner experts from five different countries. 17 transformational dashboards are designed to provide instant insight into the molecular workings of complex integrated operations. To achieve this, the team worked with 25 senior subject matter experts across the organization to create the business intelligence wireframes and identify several hundred critical data points representing actual and projected molecular movements across the integrated value chain.

Quantexa – risk management platform for trade finance through Standard Chartered Bank | Best in the future of trust

Quantexa’s trade fraud monitoring tool harnesses the power of big data, advanced analytics and artificial intelligence to provide a holistic solution that enables users to effectively investigate and catch criminals. The tool consolidates information from multiple systems, simplifying investigators’ tasks, helping them better understand cash flow, view relationships between entities, and identify hidden connections that may previously have been difficult to detect. Quantexa effectively identifies and profiles trade finance, payments, customers, related parties and third-party data, improving its ability to detect customer fraud by first parties, reduce fraud-related losses and credit-related impairments. Quantexa helps SCB reduce fraud risk by completing implementation 2 months ahead of schedule while covering 15% additional data.

IDC’s Future Enterprise Awards use a two-phase approach to determine country and regional winners. Each nomination is evaluated by IDC’s country and regional analysts against a standard grading framework based on IDC’s Future Enterprise Taxonomy. All country winners qualify for the regional competition, which is decided by a panel of judges composed of IDC analysts, industry experts, thought leaders and academics from around the world.

The winners of the Future Enterprise Awards Malaysia 2022 will attend the regional finals taking place at the highly anticipated IDC Asia/Pacific DX Summit and Future Enterprise Awards 2022 on October 26, 2022. To attend the annual regional DX Summit, please register HERE.




5th October


October 13th


the 20th of October

Australia & New Zealand

the 20th of October


October 26-27

Asia/Pacific (Singapore)

October 26th


3rd – 5th November

For more information on the IDC Future Enterprise Awards, contact Khairil Anwar at [email protected] For media inquiries, contact Fenny Tjandradinata at [email protected] or Jane Yap at [email protected]


About IDC

International Data Corporation (IDC) is the world’s leading provider of market intelligence, consulting services and events for the information technology, telecommunications and consumer technology markets. With more than 1,300 analysts worldwide, IDC provides global, regional and local expertise on technology and industry opportunities and trends in over 110 countries. IDC’s analysis and insights help IT professionals, executives and the investment community make fact-based technology decisions and achieve their key business goals. Founded in 1964, IDC is a wholly owned subsidiary of International Data Group (IDG), the world’s leading technical media, data and marketing services company. To learn more about IDC, please visit Follow IDC on Twitter at @IDCASEAN and LinkedIn. Subscribe to the IDC blog for industry news and insights.


company covered

TESCO SHOPS (MALAYSIA) SDN. BHD., AIRASIA X BERHAD, Petroliam Nasional Berhad, Standard Chartered PLC, LinkedIn Corporation

Regions Covered

Asia Pacific, Australia, Malaysia, New Zealand, Singapore, Taiwan

Topics Covered

Applications, Cognitive/Artificial Intelligence, Digital Innovation, Future of Digital Infrastructure, Future of Digital Innovation, Future of Industrial Ecosystems, Future of Intelligence, Future of Trust, Governance, Leadership Transformation, Networks, Risk Management, VoIP

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