Tennessee’s New Mobile Football Tickets: Here’s How They Work

Tennessee Football is back with the first game of the season against Ball State, and if you head to Neyland Stadium on Thursday, there’s one thing you need to take with you: your phone.

Tennessee has gone completely paperless with digital tickets and parking permits. Fans need to download the QR code of their individual ticket onto their smartphone and the ticket staff will scan it at the gate.

For those who have used services like Ticketmaster, StubHub, or other mobile ticketing options, the switch could be an easy transition. But for anyone used to having that physical paper ticket, the new system might take some getting used to.

Here’s what you need to know about the new ticketing process before you head to Neyland Stadium.

Tennessee Executive Associate Athletics Director of External Operations Alicia Longworth demonstrates the new digital ticketing system at Neyland Stadium.  Paper tickets will not be accepted this year and fans are encouraged to have their tickets ready before going to the game.

How to buy Tennessee football tickets?

Tickets can be purchased at or by calling the Tennessee Athletics ticket office at 865-656-1200 or 800-332-VOLS.

Where can I download the Tennessee Athletics app?

You can download the Tennessee Athletics app to your phone from the Apple App Store or Google Play Store.

Can I just print out my ticket?

no Unlike some venues that use mobile ticketing options, you cannot print your mobile ticket for entry into Neyland Stadium. According to Tennessee Athletics, PDF tickets for printing at home will no longer be issued or accepted for attendance at Tennessee Athletics events.

When should I receive the Tennessee Athletics app?

Make sure you download your tickets so you don't have to wait in line at Neyland Stadium.

Download it now. Cell phone reception on match days can be spotty with so many fans in one place. The last thing you want is to miss kick-off because you’re stuck outside the stadium waiting for your ticket to download.

It is highly recommended that you download the Tennessee Athletics app (where you can access your tickets) before leaving home to cheer for the Vols. You can download the app at any time and use the option to add the tickets to your phone’s mobile wallet at least 48 hours before the game.

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