Tennessee Football is back with the first game of the season against Ball State, and if you head to Neyland Stadium on Thursday, there’s one thing you need to take with you: your phone.
Tennessee has gone completely paperless with digital tickets and parking permits. Fans need to download the QR code of their individual ticket onto their smartphone and the ticket staff will scan it at the gate.
For those who have used services like Ticketmaster, StubHub, or other mobile ticketing options, the switch could be an easy transition. But for anyone used to having that physical paper ticket, the new system might take some getting used to.
Here’s what you need to know about the new ticketing process before you head to Neyland Stadium.
How to buy Tennessee football tickets?
Tickets can be purchased at allvols.com or by calling the Tennessee Athletics ticket office at 865-656-1200 or 800-332-VOLS.
Where can I download the Tennessee Athletics app?
You can download the Tennessee Athletics app to your phone from the Apple App Store or Google Play Store.
Can I just print out my ticket?
no Unlike some venues that use mobile ticketing options, you cannot print your mobile ticket for entry into Neyland Stadium. According to Tennessee Athletics, PDF tickets for printing at home will no longer be issued or accepted for attendance at Tennessee Athletics events.
When should I receive the Tennessee Athletics app?
Download it now. Cell phone reception on match days can be spotty with so many fans in one place. The last thing you want is to miss kick-off because you’re stuck outside the stadium waiting for your ticket to download.
It is highly recommended that you download the Tennessee Athletics app (where you can access your tickets) before leaving home to cheer for the Vols. You can download the app at any time and use the option to add the tickets to your phone’s mobile wallet at least 48 hours before the game.
Once you’ve added the tickets to your mobile wallet, you should be able to access them quickly, even if you have patchy service or no internet at all. (You can even test this by putting your phone on airplane mode and opening your ticket.)
Can I scan my ticket?
no Tennessee Athletics uses Ticketmaster as their mobile ticketing service, and their barcodes use special technology to keep them secure. For this reason, screenshots of your ticket do not work.
If you’re used to taking a screenshot of your ticket to avoid the headache of patchy service or WiFi, you can add your tickets to your mobile wallet to access them without cellular service.
Bought tickets for the group? You can either add all tickets to your mobile wallet and go to the stadium together, or transfer the individual tickets directly to your friends.
Can I transfer my tickets via the app?
Yes! Do you meet people at the game but you have all the tickets? Skip the hassle of an off-stadium meeting point and transfer each ticket to your friends’ phones. You can do this in the Tennessee Athletics app (which you already downloaded, right?).
Make sure the person you are transferring the ticket to is the right person. You can only reclaim the tickets if they have not already been accepted by the recipient.
Your friend will also need to download the Tennessee Athletics app and sign up for the All Vols Account Manager. if you bought any cards previously via Ticketmaster, they can log in with this information. Otherwise, they need to sign up for an account. (You can use this account to buy all tickets from Ticketmaster in the future.)
What if I have problems with my Tennessee Football tickets?
Tennessee has put together step-by-step guides to managing your tickets, sharing, downloading, and more. Search for the Digital Ticketing Guide on utsports.com
Will other sports in Tennessee use digital tickets?
Yes. Digital ticketing applies to all sporting events in Tennessee — not just football. You should also keep the app downloaded for the basketball and baseball seasons.
What else should I know?
Make sure your phone is charged before going to the game. Consider bringing a phone charger.
Have your ticket presented and scanned before entering the stadium.
Before showing your phone to ticket staff, turn up the brightness on your phone.
Visit www.utsports.com for more information.
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