Mobile network “working” on service improvements after months of problems

Three say they’ve fixed 4G issues in Clitheroe, but 3G issues might take longer to fix (Image: Pixabay)

A cellular network says it is working to improve signal coverage in a city after months of unreliable service.

Clitheroe residents who use Three as a carrier have reported issues to the company, including poor audio quality on calls, essential services like banking apps not loading, and music streaming not working while they’re in town.

Those who raised concerns were typically told that there were no known issues or that Three would look into their complaints.

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Sarah-Jane Yates, who lives in the city, said she’s had problems for two to three months.

She said: “Calling and texting work for me, but sometimes it’s not very clear so people say they can’t hear me. Sometimes my iMessages don’t work or Facebook messages don’t deliver.

“I’d say it’s intermittent, but mostly not working for about two to three months.

“I take my kids to school just outside of Clitheroe and my internet works there. But when I’m streaming music through my car, it cuts out when I get back into town. Then when I come out the other side to get to work, it starts all over again.”

Sarah-Jane said the last time she called Three, she was told the company was aware of an issue and was planning to fix it around May 20.

She was then told via live chat that the repairs were taking longer than expected and was offered a £10 credit to her bill as compensation.

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“I pay about £53 a month,” she said. “I pay for 12GB of data as part of my contract and my partner pays for unlimited data because he streams music at work. He was definitely more affected than me, but it’s still so frustrating.

“The reactions up to this week have been nonsense. They have never contacted me to see if something is still not working. This week they tried to apologize but I don’t know how much of my bill is for my dates.”

The story goes on

Three states that they have been working on fixing issues with 3G and 4G in the city, but fixing 3G problems could take longer.

A Three spokesman said: “We have identified and are working on issues with the 3G and 4G signals in the Clitheroe area. We have now fixed the 4G issue and also expect to fix the 3G issue this month.

“We urge all customers who are experiencing issues to contact Three’s customer service to report the issue. Three Customer Service is open Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 9:00 a.m. to 6:00 p.m. It can be reached on 0333 338 1001.”


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